Terms and Conditions

These Terms and Conditions govern access to and use of Suhoolah, the A11y Oman website, related accessibility tools, developer services, application programming interfaces, browser extensions, reports, resources, integrations, support services and other services made available through a11y.om. Suhoolah is operated by NOAH INTERNATIONAL SPC under the A11y Oman brand in the Sultanate of Oman.

By creating an account, purchasing or using a paid service, accessing an authenticated feature, using an API or integration, installing a Suhoolah browser extension, or otherwise using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you confirm that you are authorized to accept these Terms for that organization.

1. Definitions

In these Terms, Suhoolah, A11y Oman, we, us and our refer to the operator of the Services. Customer and you refer to the individual or organization using the Services. Customer Data means data, URLs, content, files, credentials, configuration information, scan targets and other information submitted to or processed through the Services by or for a Customer. Services means the Suhoolah website, accessibility scanning services, dashboards, reports, scheduled scans, developer API, supported integrations, browser extensions, remediation resources, support and related services.

2. Scope of the Services

Suhoolah provides tools and services for digital accessibility evaluation and remediation support. Depending on the plan, service or account configuration, features may include automated website scanning, multi-page and scheduled scanning, issue history, dashboards, downloadable reports, remediation guidance, design-related review functions, accessibility badge workflows, public or shareable report links, developer API access, browser-extension workflows, integration with supported external services and professional accessibility services.

Features, quotas, technical limits and availability may vary by plan, account, service or order. A feature shown in documentation or a demonstration is not guaranteed to be included in every plan.

3. Accounts and authorized users

You must provide accurate registration information and keep it reasonably current. You are responsible for safeguarding passwords, API credentials, access tokens and other authentication information issued to or created for your account. Credentials must not be shared outside the users or systems authorized for the applicable account.

You are responsible for activity carried out through your account and integrations unless the activity results from a security incident attributable to Suhoolah. You must notify us promptly if you reasonably believe that an account or credential has been compromised.

Organizational administrators are responsible for granting and removing user access within their organization and for ensuring that their authorized users comply with these Terms.

4. Authority to test and scan digital properties

You may use Suhoolah only on websites, applications, pages, environments or other digital properties that you own, administer, are authorized to assess, or are otherwise legally permitted to test. You are responsible for obtaining any permission required from the owner or operator of a scan target.

You must not use Suhoolah to scan, probe, crawl, access or interfere with systems in a manner that is unlawful, unauthorized, abusive, deceptive, excessively disruptive or intended to defeat technical or security controls.

5. Automated accessibility testing and human review

Automated accessibility testing can identify many accessibility issues but cannot determine complete conformance with the Web Content Accessibility Guidelines or other accessibility requirements. A Suhoolah score, finding, automated result, report or badge-readiness indication does not by itself establish legal compliance, complete accessibility, certification or conformance with WCAG.

Some findings may require manual verification, assistive-technology testing, keyboard testing, user-journey review or professional judgment. Customers remain responsible for deciding how results are used and for completing any human review required for their legal, procurement, policy or conformance obligations.

Suhoolah may improve scanning rules, scoring logic, categorization, remediation guidance and reporting methods over time. As a result, the same digital property may receive different findings or scores after scanner or methodology updates even when the property itself has not changed.

6. Reports, scores and accessibility badges

Reports and exported files reflect the scan configuration, content available to the scanner and testing methodology at the time of the assessment. Reports should be read together with their stated scope, limitations and date.

Where Suhoolah offers accessibility badges or recognition levels, eligibility is governed by the applicable badge criteria and review process in effect at that time. A general automated scan does not automatically grant a customer the right to display a Suhoolah or A11y Oman badge, mark or certification statement.

We may withdraw or require removal of a badge or mark if eligibility expires, material accessibility conditions change, the badge is misrepresented, or its use no longer satisfies the applicable program requirements.

7. Developer API, integrations and automation

Where enabled, the Suhoolah developer API may allow authorized systems to submit scan jobs, retrieve status and results, generate or retrieve reports, and use other documented functionality. Integrations may also connect Suhoolah with supported development, deployment, monitoring or business systems.

You must protect API keys, tokens, webhook secrets and other integration credentials. You must follow published technical documentation, authentication requirements, rate limits, quotas, URL restrictions and security controls. You must not attempt to bypass rate limits, account limits, authentication, authorization, tenant isolation, network restrictions or other technical safeguards.

You are responsible for the configuration and security of systems that you connect to Suhoolah. Where an integration causes Customer Data to pass through a third-party platform, that platform's terms, privacy practices, security controls and data-location arrangements may also apply.

We may modify, version or deprecate API functionality. Where reasonably practicable, we will provide notice of material breaking changes through documentation, account communications or another appropriate channel. Emergency security changes may be implemented without advance notice.

8. Browser extensions

A Suhoolah browser extension may allow an authenticated user to request an accessibility scan of the current page or supported navigation path and to view, save or export results. Extension functionality remains subject to these Terms, the applicable extension privacy notice, browser-platform requirements and the Customer's plan or account limits.

You must not use the extension to capture or submit content that you are not authorized to process. Where a page contains confidential, personal or regulated information, you are responsible for determining whether use of the extension is appropriate before initiating a scan.

9. Customer Data and confidential content

You retain ownership of Customer Data. You grant Suhoolah the limited rights necessary to host, access, reproduce, transmit, analyze and otherwise process Customer Data solely to provide, secure, maintain and support the Services, meet legal obligations and carry out other processing described in the Privacy Policy or an applicable enterprise agreement.

You are responsible for the legality, accuracy and appropriateness of Customer Data and for providing any required notices or obtaining any required permissions, consents or other lawful authority before submitting data to the Services.

Do not intentionally submit special-category, highly sensitive, secret or regulated personal data unless the relevant Suhoolah service is expressly designed and contractually approved for that data and the required legal safeguards are in place.

10. Public reports and sharing

Authenticated reports and scan history are intended for authorized users unless a Customer exports a report, creates or enables a public or shareable report link, or otherwise shares the information. The Customer is responsible for deciding whether a report is appropriate to disclose and for controlling any shareable link made available through its account.

We may disable a public or shareable link where necessary for security, privacy, misuse prevention, legal compliance or account administration.

11. Acceptable use

You must not use the Services to introduce malware, conduct denial-of-service activity, exploit vulnerabilities, gain unauthorized access, harvest credentials, send spam, violate intellectual-property or privacy rights, impersonate another person, facilitate unlawful conduct or interfere with other customers or systems.

Reasonable automated use through documented APIs, scheduled scans and supported integrations is permitted within applicable account limits. Unapproved scraping or automation directed at Suhoolah itself may be restricted.

12. Plans, trials, quotas and service limits

Plans may include limits on users, sites, scans, pages, scheduled scans, API calls, reports, storage or other usage. Current limits are shown on the applicable plan, order, account or service page. Trial services may have additional restrictions and may expire automatically at the end of the stated trial period.

If you exceed a limit, Suhoolah may pause or reject additional usage, request an upgrade, apply an agreed overage arrangement, or otherwise enforce the limit disclosed for the account.

13. Fees, billing, payment and taxes

Prices, billing periods and applicable charges are displayed at checkout, in an order form, invoice or other written commercial agreement. Charges are stated in the currency shown at purchase and may be subject to applicable taxes or government charges.

Payment processing may be provided by third-party payment services, including Thawani where shown at checkout. Payment transactions are also subject to the payment provider's applicable terms and privacy practices.

If a subscription or service renews automatically, that renewal arrangement and billing frequency must be disclosed at purchase or in the applicable order. Where automatic renewal is not stated, these Terms do not by themselves create an automatic-renewal obligation.

Refunds and cancellations are governed by the Refund Policy, the applicable order or service terms, and any rights that cannot lawfully be excluded.

14. Professional and one-time services

Consulting, manual audits, accessibility statements, training, remediation support or other professional and one-time services may be subject to a proposal, statement of work, order form or service-specific terms. If those documents conflict with these Terms, the signed or specifically accepted service document controls for that service to the extent of the conflict.

15. Intellectual property

Suhoolah and its licensors retain all rights in the software, scanning methods, user interface, documentation, templates, remediation library, branding, reports framework and other materials supplied by us, except for Customer Data and any customer-owned materials incorporated into a deliverable.

Subject to these Terms and payment of applicable fees, you receive a limited, non-exclusive, non-transferable right to use the Services and supplied reports for your internal business, accessibility, remediation, procurement and compliance-support purposes. You may share reports with advisers, clients, regulators or stakeholders where you are entitled to do so, but you must not resell, white-label or commercially redistribute the Suhoolah service or proprietary content unless we agree in writing.

16. Feedback and contributions

If you submit suggestions or feedback about Suhoolah, we may use them to improve the Services without restriction or payment, provided that we do not identify you publicly as the source without permission.

Separate contribution or publication workflows may include additional submission terms. You must have the rights necessary for any material you submit for publication.

17. Third-party services and links

The Services may link to or integrate with third-party websites, payment providers, browsers, development platforms or other services. We do not control independent third-party services and are not responsible for their availability, content, security or privacy practices. Your use of them may be governed by separate terms.

18. Service availability, maintenance and changes

We aim to operate Suhoolah reliably but do not promise uninterrupted or error-free availability unless a separate service-level agreement says otherwise. Maintenance, security work, external-provider failures, Internet conditions, emergency changes and events outside reasonable control may affect availability.

We may add, modify or discontinue features. We will use reasonable efforts to avoid materially reducing paid functionality during a current paid term without a valid operational, legal, security or technical reason.

19. Security

We use technical and organizational measures intended to protect the Services and Customer Data. No Internet-connected service can guarantee absolute security. Customers must also use appropriate account, credential, endpoint and integration security.

Security documentation, data-processing terms or additional assurance information may be made available to eligible enterprise customers under separate procedures or agreements.

20. Suspension and termination

We may restrict or suspend access where reasonably necessary to address non-payment, misuse, a material breach of these Terms, a security threat, unlawful activity, excessive technical impact, or a legal or regulatory requirement. Where circumstances permit, we will provide notice and a reasonable opportunity to correct a remediable issue.

You may stop using the Services at any time. Cancellation of a paid plan is subject to the applicable billing and Refund Policy terms. On termination, access to Customer Data may end. Data will be retained or deleted in accordance with the Privacy Policy, applicable law, account configuration and any enterprise agreement.

21. Warranties and disclaimers

We will provide the Services with reasonable care and skill. Except for rights or warranties that cannot lawfully be excluded, the Services are provided on an as-available basis. We do not warrant that automated testing will identify every accessibility issue, that remediation guidance will be sufficient for every implementation, or that use of Suhoolah will by itself satisfy any law, procurement rule, standard or certification requirement.

22. Limitation of liability

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings arising from use of the Services, except where such limitation is prohibited by law.

For paid Services, and except for liability that cannot legally be limited or a different limit agreed in writing, Suhoolah's aggregate liability arising from the paid Service will not exceed the fees paid by the Customer for the affected Service during the twelve months preceding the event giving rise to the claim. For free Services, liability is limited to the maximum extent permitted by law.

23. Privacy and data protection

Personal data is handled in accordance with the Suhoolah Privacy Policy and applicable law, including the Personal Data Protection Law promulgated by Royal Decree 6/2022, as amended, and its Executive Regulation issued by Ministerial Decision 34/2024 where applicable.

Where Suhoolah processes personal data on behalf of an organizational Customer, additional data-processing terms or a Data Processing Agreement may apply.

24. Governing law and disputes

These Terms are governed by the laws of the Sultanate of Oman, without prejudice to any mandatory rights that applicable law gives a consumer or data subject. The parties should first attempt in good faith to resolve a dispute through written notice and reasonable discussion. If it is not resolved, the courts of the Sultanate of Oman will have jurisdiction unless a separate written agreement provides for another lawful dispute-resolution mechanism.

25. Changes to these Terms

We may update these Terms to reflect changes in the Services, law, security requirements or business operations. The current version and effective date will be posted on this page. Where a change materially affects an existing paid Customer's rights or obligations, we will provide reasonable notice through the service, email or another appropriate channel when required or reasonably practicable.

26. Contact

Questions about these Terms may be submitted through the Suhoolah contact page.